Nairobi’s new payment platform runs into headwinds

by David Karani

The much-touted new payment platform launched by the Nairobi County government ran into problems on Monday morning hours after it went into operation.

Motorists in the capital lamented about the challenges new parking system posed after City Hall parted ways with JamboPay and announced that it will collect its own revenue starting Monday.

Those who were in the city early did not experience any problems however, immediately traffic increased the newly introduced revenue collection system by City Hall experienced serious glitches.

Most motorists complained about getting errors as they tried to pay for parking.

Some complained of paying and not getting a confirmation message while others got a message informing them that the code was not working or it was invalid while other frustrated motorists said they were unable to get through.

Saturday, Nairobi County Finance CEC Charles Kerich said that they have
been testing the new system which he said was ready for use from

Kerich said the county government will still continue using the
EJijiPay platform which is owned by City Hall but was being powered by
JamboPay for the duration of their contract with the county government.

The Nairobi County E-Government Chief Officer Peter Mukenya said that the minor glitches being experienced is a normal thing as the system is still being “fine-tuned”.

JamboPay’s formal contract with City Hall ended on April 7, 2019 but had been extended twice to aid in a seamless transition as the county accelerated efforts to finalise the migration process and continuity of service from the private provider to an internally managed system which is to be run by the county government.

In the new system, those seeking to pay for parking fees, land rates, business permits and other services will do so by dialling the USSD code *235#.

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